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FAQs

If your question is not listed below, get in touch. If your question is asked by more than 2 other customers, we will add it to the list.

How do you define a scientist?
What are your Terms & Conditions?
What sizes are your t-shirts, polo shirts and lab coats?
How long will it take to receive my order?
How much is postage and packaging?
How do I return something or get a refund?
Can I suggest a product or design?
Why can't I change the password on my account?

How do you define a scientist?

What a very good question! The Science Council has a definition of a scientist, which covers how, what and where someone applies a scientific method. Of course, anyone who has been assessed and approved as a professional scientist on the Science Council's Professional Register, is also a scientist.

What are your Terms & Conditions?

We have a Privacy Policy, a Refund Policy and a Terms of Service, any and all of which cover your rights as a customer of the Science Council shop.

What sizes are your t-shirts, polo shirts and lab coats?

According to the labels, the t-shirts and polo shirts are either 'women's' or 'unisex'. However, the main difference is how fitted the t-shirt is, which is why we've described them as either tight-fitting or loose-fit. 

For women, a tight-fit L is closer to a women's size 12, whereas a loose-fit L would comfortably fit above a size 14 or even 16. For men, the t-shirts all have a chest size in inches listed, so you should be able to use that to work out what will fit best.

The lab coats are not fitted at all and have loose fitting sleeves. A Medium would very comfortably fit someone 14/16.

How long will it take to receive my order?

Please allow a maximum of 28 days for delivery. However, in virtually all cases orders will arrive much sooner.

We aim to dispatch all orders within ten working days of receipt, although unforeseen circumstances can occasionally delay dispatch.

How much is postage and packaging?

Good news: it's free!

How do I return something or get a refund?

In the first instance, check our Refund Policy, which includes Returns. To be eligible for a return, the items must be unused and in the same condition that you received it. It must also be in the original packaging. You will have to pay for the cost of return postage, but we will refund you.

If you have any further questions about returns or refunds, please do get in touch and one of our team will be able to help you.

Can I suggest a product or design?

We are always excited to get new ideas from our scientists! Drop us a line at shop@sciencecouncil.org or send them through on our Twitter or Instagram feeds. We suggest not submitting finished artwork, since it's unlikely to be used and we don't want you to feel your time has been wasted.

If you would like to be involved in the development of new shop products, please join our Science Council Shop Product Ideas Hub. Members will be invited to take part in online discussions, surveys and other opportunities to develop new ideas for the shop.

Why can't I change the password on my account?

Your Shopify account can only be registered with one email address, which is why you can't change it. However, you can add, edit and remove any postal addresses associated with your account. If you do want to update your account details, get in touch and we will be able to help.